JM Real Estate Group, LLC: Using Technology to Improve Your Customer Experience
We're just going to come right out and admit something: We always have the latest nerdy gadgets. We use the best and newest technology at our disposal to bring you high quality, accurate appraisals.
These days, appraisals have become more scrutinized and require more in depth analysis. We put quality first, but we know that turnaround time is critical for many clients. So, we've simply optimized our routine processes to do more in less time. Our continuous efforts to be the best have convinced us that keeping up with new technology allows us to provide more comprehensive reports, quicker turnaround times and of course, the very best in customer service.
Way back when, the majority of orders were ordered via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different now and when an order is placed on the site, we get an e-mail on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Ordering and Tracking
When you order from JM Real Estate Group, LLC you can expect us to be concerned about your deadlines. We aim to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
JM Real Estate Group, LLC believes in working smarter
One of the most time consuming parts of an appraisal is gathering the data. We spend a great deal of time obtaining the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help JM Real Estate Group, LLC.
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using a program written for our phones that even lets us sketch a floorplan right on the spot. Rather than using that clumsy outdated tape measure, we're seeing that more appraisers are beginning to use laser measuring devices that are quicker, more accurate, and can get into places that normal tape measures have always had problems with.
Using this technology allows us to ensure that your report is on the money, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Here at JM Real Estate Group, LLC we make sure you have ample ways to receive your report.
At a very minimum, you can expect us to deliver your final report electronically as a PDF. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's much more efficient than the old days when everything was on paper. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because it was too big? We've come up with a solution for those problems, too. When we deliver an appraisal through this website, the client is e-mailed a download link to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if anything happens to the file, you can log back in here and retrieve it again without even calling us or waiting for us to get to a computer so we can send it again.
JM Real Estate Group, LLC enhances its appraisal records by using Digital Workfiles
It would probably be easier if appraisers could complete a report, give it to the client and never worry about seeing that document again. However, appraisals are employed to document the condition of a property on the inspection date. Therefore, appraisers are required by law to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, JM Real Estate Group, LLC leverages our embracing of technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we're able to retrieve that document at any time and recall just what that report was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Using the right software, services, gadgets and gizmos allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.